Return & Refund Policy

At Kindl & Co, we want you to be happy with your purchase. If you have a problem with your order or would like to request a return, please contact us at kindlandco@outlook.com.

30-Day Returns

We offer a 30-day return policy on eligible products.

You must contact us within 30 days of receiving your order to request a return.

To qualify for a voluntary return, the item must generally be:

• In the same condition in which you received it
• Unused or unworn, where applicable
• Returned with its original packaging and accessories
• Accompanied by your order number or proof of purchase

Some products and Final Sale items are excluded from our voluntary return policy, as explained below.

How to Request a Return

Please contact us before returning any product.

Email us at kindlandco@outlook.com and include:

• Your order number
• The product you wish to return
• The reason for the return
• Photos or videos if the item is damaged, faulty, incorrect or otherwise has a problem

Once your return request has been reviewed, we will provide the correct return address and return instructions.

Do not send a product back without first receiving return instructions from Kindl & Co.

Different postal and courier services may require different return-address details, so please use only the return information we provide for your return.

Change-of-Mind Returns

If you change your mind about an eligible purchase, you may request a return within our 30-day voluntary return period.

Unless we agree otherwise or applicable law requires otherwise, you are responsible for the cost of return shipping for a change-of-mind return.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been completed.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives.

If your item is damaged, faulty, defective, incorrect, missing important components or materially different from what you ordered, contact us at kindlandco@outlook.com.

Please provide your order number and details of the problem. We may ask for photographs or videos so that we can assess the issue.

Where appropriate, we will arrange a suitable remedy in accordance with applicable consumer law.

Partial Refund — Keep the Item

Sometimes returning a product may be unnecessary or inconvenient.

In these situations, Kindl & Co may offer you the option to keep the product and receive an agreed partial refund.

You are not required to accept this offer.

If you have a legal right to a refund, replacement, repair or another remedy, a partial-refund offer does not remove that right.

Sale & Final Sale Items

Products clearly marked Final Sale are not eligible for return or exchange under Kindl & Co's voluntary return policy.

However, this does not apply where mandatory consumer law gives you a right to cancel, return the product or receive another remedy.

If a Final Sale product arrives damaged, faulty, defective, incorrect or not as described, please contact us at kindlandco@outlook.com.

Discounting a product or marking it Final Sale does not remove any mandatory consumer rights that apply to your purchase.

Non-Returnable Items

Where permitted by applicable law, certain products may not qualify for change-of-mind returns. These may include:

• Personalised or custom-made products
• Perishable goods
• Certain sealed health or hygiene products once opened
• Earrings, for hygiene reasons (unless faulty or not as described)
• Other products excluded from cancellation or return rights by applicable law

If you are unsure whether your product can be returned, please contact us before sending it back.

Refunds

Once we receive and inspect an eligible return, we will let you know whether your refund has been approved.

Approved refunds will normally be issued to your original payment method.

Your bank, card issuer or payment provider may take additional time to process the refund after we issue it.

Where permitted by law, we may reduce a refund if returned goods have lost value because they were handled beyond what was reasonably necessary to inspect them.

Exchanges

If you would like to exchange an eligible item, contact us at kindlandco@outlook.com before returning it.

Depending on the circumstances, we may ask you to return the original product and place a new order.

Final Sale products are not eligible for voluntary exchanges, except where mandatory consumer rights require otherwise.

Return Shipping

For voluntary change-of-mind returns, customers are generally responsible for return shipping costs.

If an item is faulty, damaged, incorrect or not as described, we will provide appropriate instructions and handle return costs where required by applicable law.

Always contact us before sending a return.

UK Customer Rights

If you are a UK consumer purchasing eligible goods online, you generally have a legal right to cancel your purchase within 14 days after receiving the goods. After notifying us of your cancellation, you generally have a further 14 days to return the goods.

There are exceptions for certain products, including some personalised, perishable and unsealed hygiene goods.

Your statutory rights also apply when goods are faulty, not as described or otherwise fail to meet legal requirements.

Nothing in this policy limits your statutory consumer rights.

International Customers

Kindl & Co sells worldwide.

Consumer rights vary between countries and regions. Customers outside the United Kingdom may have mandatory rights under the laws applicable to their purchase.

Please contact kindlandco@outlook.com before making an international return so we can provide the appropriate return instructions.

Unless otherwise required by applicable law, customers are responsible for return shipping costs for voluntary change-of-mind returns.

Nothing in this policy excludes or limits mandatory consumer rights that apply in your country or region.

Orders Returned to Sender

If an order is returned because:

• An incorrect or incomplete delivery address was provided
• Delivery was refused
• The parcel was not collected
• The carrier was unable to complete delivery for reasons attributable to the recipient

please contact us at kindlandco@outlook.com.

We will review the circumstances and advise whether the order can be reshipped or refunded. Additional shipping charges may apply where permitted by law.

Contact Us

If you have any questions about a return, refund, exchange or damaged item, contact:

Kindl & Co
Email: kindlandco@outlook.com

Please do not return a product until you have contacted us. Once your return request has been reviewed, we will provide the correct return address and instructions.