Shipping Policy

At Kindl & Co, we aim to provide a clear and reliable delivery experience for customers worldwide.

Please review this Shipping Policy before placing an order. By placing an order with Kindl & Co, you agree to the shipping terms below.

Free Standard Delivery

Kindl & Co offers free standard delivery on eligible orders unless otherwise stated at checkout.

We are currently running free worldwide shipping on all orders until the end of January 2027.

Where additional or alternative delivery methods are available, any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Order Processing

Orders are processed once payment has been successfully confirmed.

Processing times may vary depending on the product, stock availability, fulfilment location, order volume, weekends and public holidays.

Once an order has entered processing or has been dispatched, we may not be able to change or cancel it.

If you need to make a change to your order, please contact us as soon as possible at kindlandco@outlook.com. We cannot guarantee that changes can be made after an order has been placed.

Estimated Delivery

For most orders: processing takes 1-3 days, and delivery takes 5-11 days.

For international orders, delivery can take longer, typically 7-30 days depending on the destination.

Kindl & Co delivers to customers in the United Kingdom and internationally.

Delivery times vary depending on the product, destination, fulfilment location, shipping method and local delivery network.

Where available, estimated delivery information may be displayed on the product page, at checkout or in your order information.

Unless expressly stated otherwise, all delivery dates and timeframes are estimates and not guaranteed delivery dates.

Delivery may take longer because of circumstances including:

• Courier or postal delays
• Customs clearance
• Border or security checks
• Public holidays
• Adverse weather
• High seasonal demand
• Transportation disruptions
• Incorrect or incomplete delivery information

We will take reasonable steps to assist you if your order experiences a significant delay.

Multiple Parcels

If your order contains more than one product, your items may occasionally be shipped separately and could arrive at different times.

Receiving only part of a multi-item order does not necessarily mean that the remaining items are missing.

Please check your available tracking information before contacting us about an incomplete delivery.

📦 Shipping & Tracking

Your order includes tracking so you can follow its journey. Tracking updates may vary depending on the local courier used for the final stage of delivery.

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your dispatch notification.

Tracking information may occasionally take longer to update while a parcel is moving between carriers, countries or fulfilment networks.

If your tracking information has not updated for an unusually long period, please contact us at kindlandco@outlook.com with your order number.

International Shipping & Customs

International orders may be subject to customs clearance, border controls or security checks in the destination country.

These processes are controlled by the relevant authorities and may cause additional delivery delays.

Customs clearance times vary between countries, and Kindl & Co cannot guarantee how quickly a parcel will be inspected or released by customs authorities.

International orders may also be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Where these charges are not collected at checkout or otherwise included in the order price, the customer may be responsible for paying them, subject to applicable law.

Kindl & Co does not control charges imposed independently by customs authorities or other government agencies.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

• Full name
• House or building number
• Street name
• Flat, unit or apartment number, where applicable
• Town or city
• State, province or region, where applicable
• Postcode or ZIP code
• Country

If you notice an error after placing your order, contact us immediately at kindlandco@outlook.com.

If the order has not yet entered processing or been dispatched, we will make reasonable efforts to correct the address where possible.

Incorrect Address After Dispatch

Once an order has been dispatched, we may be unable to change or redirect the delivery address.

Where a parcel is lost, misdelivered, returned or otherwise undeliverable solely because the customer supplied an incorrect or incomplete delivery address, Kindl & Co may be unable to provide a free replacement or full refund where permitted by applicable law.

If the parcel is returned to us or our fulfilment network, please contact us. We will review the circumstances and advise you of the available options.

Additional shipping charges may apply if you request the order to be shipped again, where permitted by law.

This does not affect your rights where Kindl & Co, the carrier or another party for whom we are legally responsible caused the delivery problem.

Failed Delivery or Uncollected Parcels

Customers are responsible for making reasonable arrangements to receive their order.

If a delivery attempt is unsuccessful, please follow the carrier's instructions regarding redelivery or collection.

If a parcel is returned because delivery was refused, the parcel was not collected, or delivery could not be completed for reasons attributable to the recipient, please contact us.

We will review the circumstances and advise whether the order can be reshipped or refunded. Additional shipping costs may apply where permitted by law.

Delayed Orders

A delayed parcel does not necessarily mean that it has been lost.

International shipments in particular may experience periods where tracking information does not update while the parcel is moving between countries, customs facilities or delivery networks.

If your order is significantly delayed, contact kindlandco@outlook.com with your order number.

We will investigate the shipment and provide appropriate assistance.

Lost Orders

If you believe your order has been lost in transit, please contact us at kindlandco@outlook.com.

We may need to investigate the shipment with the relevant carrier or fulfilment partner before determining that a parcel has been lost.

Where an order is confirmed lost and you are entitled to a remedy, we will provide an appropriate replacement, refund or other remedy in accordance with applicable consumer law.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is:

• Damaged
• Faulty or defective
• Incorrect
• Missing important components
• Materially different from what you ordered or what was described

please contact kindlandco@outlook.com promptly after discovering the issue.

Include your order number and details of the problem. We may reasonably request photographs or videos to help us assess the issue.

Where you are entitled to a remedy, we will provide an appropriate refund, replacement, repair or other remedy in accordance with applicable consumer law.

Damage After Delivery

Customers are expected to take reasonable care of products after receiving them.

Where permitted by law, Kindl & Co is not responsible for damage caused after delivery by:

• Misuse
• Accidents
• Improper handling
• Neglect
• Unauthorised modifications
• Improper storage
• Failure to follow applicable product or care instructions

This does not affect your mandatory consumer rights where a product was faulty or damaged when supplied, was not as described, or otherwise failed to meet applicable legal requirements.

Returns & Return Shipping

Free standard delivery does not mean that return shipping is automatically free.

For voluntary change-of-mind returns, customers are generally responsible for return shipping costs unless Kindl & Co agrees otherwise or applicable law requires otherwise.

If an item is damaged, faulty, incorrect or not as described, we will provide appropriate instructions and handle return costs where required by applicable law.

Please do not send a product back without contacting us first.

Once your return request has been reviewed, we will provide the correct return address and return instructions.

Please see our Return & Refund Policy for complete information about returns, refunds, exchanges and Final Sale products.

International Customer Rights

Kindl & Co sells to customers worldwide.

Shipping, delivery and consumer rights may vary depending on your country or region.

Nothing in this Shipping Policy is intended to exclude or restrict any mandatory consumer rights that apply to your purchase under applicable law.

Where a provision of this policy conflicts with a mandatory legal right that applies to you, the mandatory legal right will apply.

Contact Us

If you have any questions about shipping, tracking or an existing order, please contact:

Kindl & Co
Email: kindlandco@outlook.com
Website: kindlandco.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.